Service Management

Service Analyzer

SUIM's Service Analyzer (SA) catalogues all the service elements (e.g. hardware, software, contracts, systems usage, users, processes, etc.) consumed and offered by a competence center, allowing you to split or attribute costs across your internal business units and/or external clients.
Solution is SAP certified - integration with SAP S4/HANA

Service Analyzer is typically used by technical teams and shared-services centers to support day-to-day operations of SAP systems. SUIM's SA applies a bottom-up approach, by cataloging each service offered by an IT services management unit: from service design, including calculations, acknowledgment and reporting, to billing, accounting and communications for all customer-oriented processes. In doing so, SA follows common IT service management standards.


SUIM's SA allows precise internal cost allocation with hardly any manual input. You can quickly and easily track all task-related costs.


SA lets you store any kind of costs, not only limited to digital products. Individual distribution keys enable customized reports and internal cost allocation according to your needs.


SA's ongoing service tracking is user-friendly: a dashboard allows users to readily access service usage reports and evaluations. These reports are transparent and clearly structured.

Authorizations related entitites

Authorization related entities represent elements of an IT solution/product that is delivered within this SUIM product and can be integrated  for generation, administration, provisionning and/or monitoring purposes.
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Identity related entitites

Identity entities represent reource-related elements (identity, organization, user) of a solution/IT product that can be integrated in this SUIM product for administration, provisionning and/or analysis purposes.

Integration with 3rd parties products

Third-party products corresponds to all SAP and non-SAP, on-premises or cloud IT solutions/products for which this SUIM product has been interfaced / integrated. Each of theses connectors will be delivered within this SUIM product

Integration in other SUIM products

The other SUIM products are the other SUIM modules, which are not part of this solution, but for which integration adds value.
TOP 5 Features

Allocate your costs easily and precisely across business units or clients

SA can consolidate all business and infrastructure services in a service catalogue, meaning costs can be fairly attributed/shared across multiple business units or clients.
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A service catalog contains all the data about the services provided by the service provider (e.g. by your SAP competence center). The SA business service catalog consists in particular of the functions, typical applications (e.g. CATS, Time management, CRM, PS, MM), and benefits for the service customers' business processes.


SA estimate the required services per Business Unit for the upcoming budget period. SA facilities the budgeting and controlling for the service provider and business units.


Billing is conducted with the Service Calculator to calculate business and infrastructure services. It is calculating invoices that can be billed based on the contractual relationships (SLA's, project agreements, service agreement, etc.). It is based on the results of the controlling object calculator and contains all billing-relevant settings in the controlling objects and the service elements.

Link between costs and service

The SA is an extension of the ERP system and a link between the cost/service elements and the controlling objects.

Service portal

The service portal is the interface between business unites (service consumers) and service providers. It provides all the essential information to service consumer and service provider. Typically, the service portal is integrated into the service provider's web interface.

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