SUIM’s Service Analyzer catalogues all the service elements (e.g. hardware, software, contracts, systems usage, users, processes, etc.) consumed and offered by a competence center, in order to split costs across clients.
Applying a bottom-up approach, SA catalogues each service offered by an IT services management unit, from service design, including calculation, acknowledgment and reporting, to billing, accounting and communication for all customer-oriented processes.
Typical users are IT-organization units and shared-services centers.
“Service Analyzer is strictly guided by the ITIL-Standards. The databases, functions and processes comply in terminology and function with the specifications of ITIL V3”